How to Use It

1. Itinerary: Departure from Bac Ninh
   • Travel Information:
     • A staff member will confirm the pick-up/drop-off/experience/tour with you via phone, SMS, WeChat, Line, or WhatsApp on the day before your visit by 21:00 (local time) at the latest.
     • Ensure your phone is reachable. If not contacted by the specified time, please reach out to customer support.
   • Voucher:
     • Please use Traveler’s Name + Contact mobile number and go to the hotel lobby before the appointed time (suggested 5 minutes in advance) on the day of travel.
2. Itinerary: Depart from Hanoi
   • Travel Information:
     • A staff member will confirm the pick-up/drop-off/experience/tour via phone, SMS, WeChat, Line, or WhatsApp by 21:00 (local time) the day before your visit.
     • Ensure your phone is reachable. Contact customer support if not contacted by the specified time.
   • Voucher:
     • Please use Traveler’s Name + Contact mobile number and go to the hotel lobby before the appointed time (suggested 5 minutes in advance) on the day of travel.
3. Itinerary: Depart from Haiphong
   • Travel Information:
     • A staff member will confirm the pick-up/drop-off/experience/tour via phone, SMS, WeChat, Line, or WhatsApp by 21:00 (local time) the day before your visit.
     • Ensure your phone is reachable. Contact customer support if not contacted by the specified time.
   • Voucher:
     • Please use Traveler’s Name + Contact mobile number and go to the hotel lobby before the appointed time (suggested 5 minutes in advance) on the day of travel.
4. Itinerary: Depart from Halong City
   • Travel Information:
     • A staff member will confirm the pick-up/drop-off/experience/tour via phone, SMS, WeChat, Line, or WhatsApp by 21:00 (local time) the day before your visit.
     • Ensure your phone is reachable. Contact customer support if not contacted by the specified time.
   • Voucher:
     • Please use Traveler’s Name + Contact mobile number and go to the hotel lobby before the appointed time (suggested 5 minutes in advance) on the day of travel.

Change & Cancellation Policies

5. Cancellation Charges:
   • If canceled before 00:00, 5 days before the usage date: No fee.
   • If canceled before 00:00, 4 days before the usage date: 80% fee.
   • If canceled before 00:00, 3 days before the usage date: 85% fee.
   • If canceled before 00:00, 2 days before the usage date: 90% fee.
   • If canceled before 00:00, 1 day before the usage date: 95% fee.
   • If canceled on the usage date: 100% fee.
   • Note: Fees are calculated based on the pre-discount price. Partial refunds are not available.

Activity Essentials

6. Itinerary: Departure from Bac Ninh
   • Age Requirements:
     • Physically demanding itinerary. Ensure you’re in good health.
     • Travelers aged 70+ must be accompanied by someone aged 18–69.
     • Travelers under 18 must be accompanied by at least 1 adult.
7. Itinerary: Depart from Hanoi
   • Age Requirements:
     • Physically demanding itinerary. Ensure you’re in good health.
     • Travelers aged 70+ must be accompanied by someone aged 18–69.
     • Travelers under 18 must be accompanied by at least 1 adult.
8. Itinerary: Depart from Haiphong
   • Age Requirements:
     • Physically demanding itinerary. Ensure you’re in good health.
     • Travelers aged 70+ must be accompanied by someone aged 18–69.
     • Travelers under 18 must be accompanied by at least 1 adult.
9. Itinerary: Depart from Halong City
   • Age Requirements:
     • Physically demanding itinerary. Ensure you’re in good health.
     • Travelers aged 70+ must be accompanied by someone aged 18–69.
     • Travelers under 18 must be accompanied by at least 1 adult.

Notes

10. Meal Notice:
    • The travel agency ensures sanitation and quantity of meals, but taste may vary by region and may not meet personal preferences.
11. Tour Notice:
    • Early departure from the tour is not allowed. Leaving the group forfeits the uncompleted itinerary, and no refund will be provided.
    • Uncontrollable factors affecting visits may lead to tour guide adjustments, including refunds for attraction tickets or alternative visits.
    • Departure times during peak seasons or special circumstances may vary slightly.
12. Shopping Notice:
    • During tours, some non-agency arranged shopping venues may appear. Please consume rationally and request proof of purchase to avoid disputes.
13. Weather & Force Majeure:
    • In case of bad weather or force majeure, amusement rides or performances may be canceled without prior notice, and operations may be adjusted.
14. Safety & Legal:
    • travelexpertkr.com advises caution at privately operated entertainment venues as they may lack legal business qualifications.